FAHAD FASILUDEEN
Supervisor Customer Services
Profile summary
Dynamic and results-oriented customer service executive with a distinguished record of recognition in Aviation Industry. Aiming for a challenging position that utilizes skills in strategic planning, organization, and leadership of cross-functional teams to elevate customer satisfaction and exceed client expectations.
Career highlights
Bolstered Baggage Revenue Generation: Enhanced revenue streams at Sharjah Aviation Services by actively promoting excess hand baggage options to passengers, contributing to increased sales and customer awareness of baggage policies.
Key skills
Professional experience
• Leading a team of professionals in executing ground handling services for Royal aviations in Sharjah Airport International Freezone • Developed and maintained plans, identified risks, and implemented mitigation strategies.
- Leading a team of professionals in executing ground handling services for Royal aviations in Sharjah Airport International Freezone
- Developed and maintained plans, identified risks, and implemented mitigation strategies
• Issuing Boarding Card after verifying Passport details, baggage with Safety & security Question, Gate No, seat no etc • Facilitated effective communication with Passengers & made an excellent effort in Revenue for Excess Hand baggage
- Issuing Boarding Card after verifying Passport details, baggage with Safety & security Question, Gate No, seat no etc
- Facilitated effective communication with Passengers & made an excellent effort in Revenue for Excess Hand baggage
• Collaborated with external vendors and contractors to ensure timely delivery of project components. • Prepared project progress reports and presented findings to project stakeholders when necessary.
- Collaborated with external vendors and contractors to ensure timely delivery of project components.
- Prepared project progress reports and presented findings to project stakeholders when necessary.
Education
Air Arabia-G9
GEMS EDUCATION